Public Works Department
The Public Works Department strives to serve the best interests of the safety and welfare of the citizens and employees of the City of Raleigh as it administers the planning, design, and construction of transportation, pedestrian, mass transit, stormwater, off-street parking, general government facilities while at the same time maintaining many of these facilities in addition to the City's vehicle fleet.
Contact Information
919-996-3030 | Fax 919-996-7638 | email ![]()
Raleigh Municipal Building, 222 W. Hargett St. - 4th Floor
Director - Carl Dawson
Administration Division

919-996-3030 | Fax 919-996-7638 | email![]()
The Administration Division provides leadership and direction for the overall management and operation of the Public Works Department.
Construction Management

919-996-5575 | Fax 919-807-5573 | email![]()
The Construction Management Division manages capital improvement projects such as the construction of and renovations to City owned buildings.
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Design / Construction

919-996-3030 | Fax 919-996-7168 | email![]()
The Design/Construction Division is responsible for the design and construction oversight of street, sidewalk, bridge and various other types of public improvement projects.
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Stormwater Utility
919-996-3940 | Fax 919-996-7633 | email![]()
The Stormwater Utility Division is responsible for programs that work to reduce pollution in Raleigh's waterways and address critical flooding and erosion issues that impact streets and private properties.
Transportation Field Services
919-996-6446 | Fax 919-831-6760 | email![]()
The Transportation Field Services Division provides oversight, inspection, and maintenance for 2,350 lane miles of City and State highway and infrastructure systems.
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Transportation Operations

919-996-3030 | Fax 919-996-7638 | email![]()
The Transportation Operations Division is responsible for effective management, operation and maintenance of the City's transportation infrastructure, parking facilities, and public transportation system.
Vehicle Fleet Services

919-996-6407 | Fax 919-831-6616 | email![]()
The Vehicle Fleet Services Division is responsible for keeping the City's vehicle fleet operating safely and efficiently by providing equipment replacement, as well as scheduled and unscheduled maintenance and repairs.
Frequently Called Numbers
| Telephone | Fax / Other | |
| Accessible Raleigh Transportation | 919-996-3452 | 919-996-7640 |
| ART Tickets | 919-996-3200 | |
| CAT (Bus Schedules & Information) | 919-485-7433 | |
| CAT (Business Office) | 919-996-3900 | |
| Drainage Complaints (Streets) | 919-996-6446 | Notify Via Email |
| Drainage Complaints (Private Property) | 919-996-3940 | Notify Via Email |
| Engineering Inspections (Scheduling) | 919-996-3030 | |
| Graffiti Hotline | 919-996-6001 | Notify Via Email |
| NC Department of Motor Vehicles | 919-715-7000 | |
| NC Department of Transportation | 919-733-2520 | |
| ParkLink (Parking Violations) | 919-996-3996 | |
| Parking Maintenance (Blount Street) | 919-865-0547 | 919-831-6188 |
| Potholes | 919-996-6446 | Notify Via Email |
| Schedule a Public Works Inspection | 919-996-3030 | |
| Traffic Control Center | 919-996-3020 | 919-996-7641 |
| Traffic Operations - Signal Shop | 919-996-6020 | 919-831-6765 |
| Traffic Operations - Signs / Markings Shop | 919-996-6608 | 919-831-6765 |
| Transit | 919-996-3030 | 919-996-7638 |
| Trees (Traffic Hazard) | 919-996-6608 | |
| VFS Heavy Equipment Shop | 919-250-2733 | 919-250-2762 |
| Water Pollution Helpline | 919-996-3940 | Notify Via Email |
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