Whom Do I Contact?
Contact information for some of the most common questions across various departments and services.
Applications For Employment
Applications may be obtained in the Personnel office and should be mailed to:
City of Raleigh Personnel Department
P.O. Box 590
Raleigh, NC 27602
Or hand delivered to:
222 West Hargett Street, Room 101
Or faxed to:
At this time, the Personnel Department DOES NOT accept applications electronically.
Building Permits, Inspections and Zoning
The Development Services Customer Service Center (DSCSC) brings uniformity and efficiency for plan review and permitting functions to the building and design community.
The main line phone number is: 919-996-2495
Citizen Service Request (SeeClickFix online mapping application)
This application allows users to click on the interactive map to precisely pinpoint and describe issues, such as Graffiti, Potholes, Drainage, Signals/Signs, Parks/Trails and Water/Sewer. The appropriate City of Raleigh staff will be alerted and a response coordinated to ensure satisfactory resolution.
Report damaged streets, potholes, clogged storm drains and other general street maintenance problems on City right of way at email@example.com or by calling 919-996-6446.
City Government Information
Claims (Injury or Property Damage)
To file a claim with the City of Raleigh for injury or property damage please contact Risk Management at 919-996-2240
Comments or Accolades
Like a program or want to comment on someone's good work? Email us!
To report brown, cloudy, bad smelling or tasting water call the Water Quality Division at 919-996-2870.
For issues regarding potholes, street repair, clogged storm drains, etc.
Call 919-996-6446 or email firstname.lastname@example.org
Call 919-996-3940 or email StormwaterUtilityHelpingU@raleighnc.gov
For water/sewer emergencies
- call 919-250-2737 on weekdays (9am - 4pm)
- call 919-829-1930 after 4 pm and on weekends or holidays
If you spot graffiti call 919-996-6001 or email email@example.com
Missed Garbage/Recycling/Yard Waste Pickup
Missing or Damaged Street Signs
Call 919-996-6608 on weekdays (9am-4pm)
Call 919-829-1930 after 4 pm and on weekends or holidays
Neighborhood Traffic Management
For issues regarding speed humps, stop signs, speed limit reductions, etc.
Call 919-996-4066 or email NTMP@raleighnc.gov
To issue a noise complaint, call 919-831-6311 or 919-996-3335
For information on noise ordinances, call 919-996-3040
Always call 911 in the case of an emergency
For non-emergency calls, please call 919-831-6311 or 919-996-3335
To report a concern with a City of Raleigh police officer, call Internal Affairs at 919-996-3155
The Raleigh police information desk does not have specific information on Wake County court dates/traffic violations/district attorney questions. The number to call is 919-755-4117
Problem with Citizen Services and/or City Employees
Call 919-996-3077 or email firstname.lastname@example.org
For issues regarding overgrown grass, trash or abandoned vehicles on private property, etc.
For abandoned cars on city streets, call 919-831-6311 or 919-996-3335
Public Records Requests
Requests can be made one of three ways:
- Form Requests
- Written Requests
- Phone Call
Submit a report using the Online Sidewalk Repair Form or by calling 919-996-6446
Street Light Repair
For requests or evaluations 919-996-4045
Report light as malfunctioning
- Progress Energy 800-419-6356 - Press option 3
- Duke Energy 800-474-6300
- Wake Electric Membership Corp 800-777-9898
Traffic Signal Malfunctions
Call 919-996-3020 or email TrafficEngineering@raleighnc.gov
Utility Billing Services
The Utility Billing Division is part of the City of Raleigh's Finance Department, and works closely with the Public Utilities Department and surrounding communities.
The Division services approximately 180,000 customers in Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell and Zebulon. Accounts are billed monthly. Bills are sent to customers electronically or by mail.Read More
Water Conservation Violations or Information
Water or Sewer Emergencies
Call 919-250-2737 on weekdays (9am - 4pm)
Call 919-829-1930 after 4pm and on weekends or holidays