Whom Do I Contact?
Contact information for some of the most common questions across various departments and services.
Applications For Employment
Building Permits, Inspections and Zoning
Development Services brings uniformity and efficiency for plan review and permitting functions to the building and design community. The main line phone number is: 919-996-2495
Citizen Service Request (SeeClickFix online mapping application)
This application allows users to click on the interactive map to precisely pinpoint and describe issues, such as Graffiti, Potholes, Drainage, Signals/Signs, Parks/Trails and Water/Sewer. The appropriate City of Raleigh staff will be alerted and a response coordinated to ensure satisfactory resolution.
Report damaged streets, potholes and other general street maintenance problems on City right of way at firstname.lastname@example.org or by calling 919-996-6446.
Report clogged storm drains on City right of way at StormwaterCCTV@raleighnc.gov or by calling 919-996-6446.
To determine is a street is maintained by the City, visit the Interactive Street Maintenance Map.
City Government Information
Claims (Injury or Property Damage)
If you have been involved in an incident and/or accident which resulted in bodily injury or property damage and wish to file a claim against the City of Raleigh, a City of Raleigh Claim Form must be completed and submitted. Please complete the claim form below and e-mail, fax or mail to the Risk Management Division as directed on the claim form. Upon receipt of the claim, the City’s Claims Administrator will contact you. An investigation must be conducted into the claim before a final decision on liability and/or payment(s) will be made. The process of determining liability will depend upon the nature of the claim.
PO Box 590
Raleigh, NC 20602-0590
Comments or Accolades
Like a program or want to comment on someone's good work? Email us!
To report brown, cloudy, bad smelling or tasting water call the Water Quality Division at 919-996-2870.
For issues regarding clogged storm drains on City right of way.
Call 919-996-6446 or email StormwaterCCTV@raleighnc.gov.
Call 919-996-3940 or email StormwaterUtilityHelpingU@raleighnc.gov
For water/sewer emergencies
- call 919-250-2737 on weekdays (9am - 4pm)
- call 919-829-1930 after 4 pm and on weekends or holidays
If you spot graffiti call 919-996-6001 or email email@example.com
Missed Garbage/Recycling/Yard Waste Pickup
Missing or Damaged Street Signs
Call 919-996-6608 on weekdays (9am-4pm)
Call 919-829-1930 after 4 pm and on weekends or holidays
Neighborhood Traffic Management
For issues regarding speed humps, stop signs, speed limit reductions, etc.
Call 919-996-4066 or email NTMP@raleighnc.gov
To issue a noise complaint, call 919-831-6311 or 919-996-3335
For information on noise ordinances, call 919-996-3040
Always call 911 in the case of an emergency
For non-emergency calls, please call 919-831-6311 or 919-996-3335
To report a concern with a City of Raleigh police officer, call Internal Affairs at 919-996-3155
The Raleigh police information desk does not have specific information on Wake County court dates/traffic violations/district attorney questions. The number to call is 919-755-4117
Potholes, Damaged Streets, General Street Maintenance Problems
Problem with Citizen Services and/or City Employees
Call 919-996-3077 or email firstname.lastname@example.org
For issues regarding overgrown grass, trash or abandoned vehicles on private property, etc. Call 919-996-2444
For abandoned cars on city streets, call 919-831-6311 or 919-996-3335
Public Records Requests
Requests can be made one of three ways:
- Form Requests
- Written Requests
- Phone Call
Learn more about Public Records Requests
Submit a report using the Online Sidewalk Repair Form or by calling 919-996-6446
Street Light Repair
For requests or evaluations 919-996-4045
Report light as malfunctioning
- Progress Energy 800-419-6356 - Press option 3
- Duke Energy 800-474-6300
- Wake Electric Membership Corp 800-777-9898
Traffic Signal Malfunctions
Call 919-996-3020 or email TrafficEngineering@raleighnc.gov
Utility Billing Services
Utility Billing Services is part of the City of Raleigh's Public Utilities Department, and services approximately 183,000 customers in Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell and Zebulon. Accounts are billed monthly. Bills are sent to customers electronically or by mail.Learn more about Utility Billing Services
Water Conservation Violations or Information
Water or Sewer Emergencies
Call 919-996-2737 on weekdays (9am - 4pm)
Call 919-829-1930 after 4pm and on weekends or holidays