Utility Billing Landlord Program
Also known as "Default Customer Program"
The City of Raleigh's Landlord Program is a billing option specifically for landlords, management companies, apartment complexes, and rental agencies to provide continuous utility service at their properties. It will automatically default all City of Raleigh utility services to your account between tenants. Many landlords find this helpful for showing, cleaning or making repairs to their properties between tenants.
NO wait time for service restoration
NO additional costs or fees for this program
IMMEDIATE service availability for new tenants
$50 New Service Fee is waived for landlords
How It Works
- Landlord completes and submits (by email or mail) the Landlord Program Utilities Authorization Form listing up to 10 properties at a time. For more than 10 properties, complete and submit additional forms.
- When a tenant contacts Utility Billing to close their utility account at an enrolled address, a field technician is dispatched to obtain a meter reading for final billing on the tenant's account.
- The landlord's account then becomes active, with no disruption of services.
The landlord's account will remain active, and the landlord will be responsible for all services and charges, up until the time that a new tenant establishes service on their own account with the Utility Billing Division.
- When a new tenant contacts Utility Billing to open an account at the enrolled address, a field technician is dispatched to obtain a meter reading for final billing on the landlord's account.
- A new account becomes active in the new tenant's name, with no disruption of services.
Notification of change in tenants must be communicated to Utility Billing timely to ensure proper billing.
Allow up to 10 business days to process your Authorization Form
Most Landlord Authorization Forms are processed and enrolled properties are updated within 2 - 3 business days following receipt of the forms.
If your Authorization Form covers several properties or if we contact you for additional information, please allow up to 10 business days.
Sale of Property
Landlord must contact Utility Billing prior to the sale date of any property that is enrolled in the Landlord Program. This notification is necessary to properly terminate the program and perform any relevant utility service activities at the property. If notification is not given to Utility Billing, the Landlord will be charged up and until the time of notification.